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HenryDog's avatar
HenryDog
Copper Contributor
Jun 29, 2023

How do I stop apps from trying to install if the app is already installed?

I apologize for my lack of knowledge as I am new to Intune and app deployment.

 

I am encountering a recurring problem in which SnagIt attempts to install repeatedly on the machines within the beta group. Despite the fact that the application is already installed, it persistently tries to install every other day, resulting in installation failures.

 

How can I prevent this?

 

Thanks!

Intune

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  • tschlappinger's avatar
    tschlappinger
    Brass Contributor
    Jul 10, 2023
    The request is very unspecific. How was the app released? Line of Business app (MSI) or Windows 32 app with Intunewin format...

    Can you please put screenshots of the settings in here?
    • HenryDog's avatar
      HenryDog
      Copper Contributor
      Jul 10, 2023

      tschlappinger Hello and sorry for the vagueness.

      This is a Win32 app with the Intunewin format. Here are some screen shots.

       

      I guess my main question is why is Intune not detecting SnagIt already being installed on my device? 

       

      Thanks!

      • tschlappinger's avatar
        tschlappinger
        Brass Contributor
        Jul 10, 2023

        HenryDog 

        I suspect that the MSI version is not correct.
        As you can see, different version do have different IDs. You should check, which ID your Version is and use this to check.

        Alternatively you could check if e.g. the exe of Snagit is installed with version xyz.

         



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I apologize for my lack of knowledge as I am new to Intune and app deployment.

 

I am encountering a recurring problem in which SnagIt attempts to install repeatedly on the machines within the beta group. Despite the fact that the application is already installed, it persistently tries to install every other day, resulting in installation failures.

 

How can I prevent this?

 

Thanks!

","body@stringLength":"457","rawBody":"

I apologize for my lack of knowledge as I am new to Intune and app deployment.

 

I am encountering a recurring problem in which SnagIt attempts to install repeatedly on the machines within the beta group. Despite the fact that the application is already installed, it persistently tries to install every other day, resulting in installation failures.

 

How can I prevent this?

 

Thanks!

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How do I stop apps from trying to install if the app is already installed?","moderationData":{"__ref":"ModerationData:moderation_data:3869652"},"body":"The request is very unspecific. How was the app released? Line of Business app (MSI) or Windows 32 app with Intunewin format...

Can you please put screenshots of the settings in here?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":1,"postTime":"2023-07-10T02:57:13.040-07:00","lastPublishTime":"2023-07-10T02:57:13.040-07:00","metrics":{"__typename":"MessageMetrics","views":6601},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoftintune/category:products-services/category:communities/community:gxcuf89792board:Microsoft-Intune/message:3859445/message:3869652","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzODcwMDA4LDM4NzAwMDg","node":{"__ref":"ForumReplyMessage:message:3870008"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3870008":{"__typename":"ModerationData","id":"moderation_data:3870008","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3870008":{"__typename":"ForumReplyMessage","uid":3870008,"id":"message:3870008","revisionNum":1,"author":{"__ref":"User:user:1362798"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"parent":{"__ref":"ForumReplyMessage:message:3869652"},"conversation":{"__ref":"Conversation:conversation:3859445"},"subject":"Re: How do I stop apps from trying to install if the app is already installed?","moderationData":{"__ref":"ModerationData:moderation_data:3870008"},"body":"

tschlappinger Hello and sorry for the vagueness.

This is a Win32 app with the Intunewin format. Here are some screen shots.

 

I guess my main question is why is Intune not detecting SnagIt already being installed on my device? 

 

Thanks!

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HenryDog 

I suspect that the MSI version is not correct.
As you can see, different version do have different IDs. You should check, which ID your Version is and use this to check.

Alternatively you could check if e.g. the exe of Snagit is installed with version xyz.

 



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