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HenryDog's avatar
HenryDog
Copper Contributor
Jun 29, 2023

How do I stop apps from trying to install if the app is already installed?

I apologize for my lack of knowledge as I am new to Intune and app deployment.   I am encountering a recurring problem in which SnagIt attempts to install repeatedly on the machines within the beta...
Intune
tschlappinger's avatar
tschlappinger
Brass Contributor
Jul 10, 2023
The request is very unspecific. How was the app released? Line of Business app (MSI) or Windows 32 app with Intunewin format...

Can you please put screenshots of the settings in here?
HenryDog's avatar
HenryDog
Copper Contributor
Jul 10, 2023

tschlappinger Hello and sorry for the vagueness.

This is a Win32 app with the Intunewin format. Here are some screen shots.

 

I guess my main question is why is Intune not detecting SnagIt already being installed on my device? 

 

Thanks!

  • tschlappinger's avatar
    tschlappinger
    Brass Contributor
    Jul 10, 2023

    HenryDog 

    I suspect that the MSI version is not correct.
    As you can see, different version do have different IDs. You should check, which ID your Version is and use this to check.

    Alternatively you could check if e.g. the exe of Snagit is installed with version xyz.

     



  • rahuljindal's avatar
    rahuljindal
    Bronze Contributor
    Jul 10, 2023

    HenryDog the issue is most likely related to detection logic. Are you just checking for msi product code and\or version as well? Is the installed snagit product code different than what you have configured?

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