Forum Discussion

Copper Contributor

Mar 11, 2019

Guided Access enrollment issues

We recently switched over our DEP enrollment process to use VPP to download the company portal and then using locked enrollment (guided access) to force the user to enroll their iOS devices into Intu...

mobile device management (mdm)

AndrewDawson

Brass Contributor

Mar 12, 2019

Hi kkeirstead

I have experienced the same issue on a number of occasions, I have found;

iOS OS version needs to be >=12.0
Slower networks increase the frequency of the issue (testing over Ethernet does not have the same issue)
Caching servers help reduce the issue by providing local content (if you have a Mac you can test this out)

You could try and capture xCode logs from a connected Mac shortly after the device starts up, hopefully there is enough time to accept any prompts before guided access kicks in.

,Andrew

kkeirstead
Copper Contributor
Mar 13, 2019
Hi AndrewDawson

Thanks for your reply, but all of our issues are on iPhone and iPads, I don't believe there is a way to cache the servers for iPhones and iPads is there? All of the devices are coming directly from Apple and will have the latest versions of iOS or should be.
- AndrewDawson
  Brass Contributor
  Mar 14, 2019
  Hi kkeirstead
  
  Use the Mac as a caching server for Applications, iCloud and iOS Update content on the local network.
  
  Worth a try if you have one sitting around that can be connected to the same network.
  https://support.apple.com/en-nz/guide/mac-help/manage-content-caching-on-mac-mchl3b6c3720/mac
  
  ,Andrew