Forum Discussion
Henry_Bernal
Jun 06, 2024Copper Contributor
Entra Shared Device Mode and iPad
Hello,
I am having problems logging into Microsoft 365 apps (Word, Excel, PowerPoint) when I have my iPad in Entra Shared Device mode. When I open one of these apps I receive a prompt to sign-in, and when I start to enter my credentials it crashes. MS Authenticator shows the device is set as a multi-user device. Other applications such as Teams, Outlook, and OneDrive work great as once I sign-in to one I'm auto signed-in to the others. It's just these three apps that are not getting the SSO extension...
This is what the crash report shows:
uncaught ObjC exception, reason: -[MALAuthenticatorImpl readAllAccounts:]: unrecognized selector sent to instance 0x3013a3830
Do the above 365 apps work for anyone else in Entra Shared Device mode? Maybe I misconfigured something? Thank you for any help with this.
- Enrollment Profile: Enroll with Microsoft Entra shared mode
- Profile type: Templates
- Template name: Device features
- Single sign-on app extension configuration:
- SSO app extension type: Microsoft Entra ID
- Enable shared device mode: Yes
- Key: device_registration
- Type: String
- Value: {{DEVICEREGISTRATION}}
- Key: browser_sso_interaction_enabled
- Type: Integer
- Value: 1
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