Forum Discussion
Display language choice on HP and Dell are skipped in OOBE when network cable are connected
I have been involved in many Intune Autopilot deployments where we have technicians who complete the pre-deploy on computers from HP and Dell before delivery. This has worked well for many years, but lately, we have received complaints from users because the computer arrives with the wrong OS/Display language.
I am aware of the settings for region and keyboard I deployment profiles. I also know how to change the language with LIP in Win10 and PowerShell in Win11.
What we have discovered now but not yet verified is the following: A computer from, for example, HP is shipped from the factory with multiple languages of the OS, which comes up as a question BEFORE the normal first screen in OOBE for region and keyboard, and if you choose Swedish in our case, the computer's language becomes Swedish after pre-deploy.
What we have noticed now is that if you connect a network cable before starting the computer, the language choice in the OS never shows up; it instead jumps directly to region and keyboard and has chosen English as the OS language. It doesn't matter if you run pre-deploy or user driven deploy the display language choice are skipped and defaults to English.
To get the language choice back, you must run restore with F11, i.e., the manufacturer's image, and then restart pre-deploy without the network cable connected until you have pressed Win 5 times.
Yes,i know it is possible to change it afterwards with PowerShell in this case for Windows 11, but it takes time.
Has anyone else noticed the same effect with multi-language, pre-deploy, and network cable?
Or have i missed a major change in Intune or Windows?
5 Replies
I am assuming you are doing pre-provisioning.
So, I am now provisioning HPs via Device Preparation only User Drive, no problem with and without wired connections.
Good luck!
Yes, pre-provisioning works. However, the OS language is incorrect if the network cable is connected at startup. In that case, it defaults to English—the first option in the list—when it should be Swedish.
I just ran a new test on a brand-new Dell Pro 14:
- Started the out-of-box Dell Pro 14 with the network cable connected. The initial OS language prompt displayed English, Swedish, and Danish.
- Registered the device with Autopilot and waited for the profile to be assigned.
- Rebooted the computer with the cable still connected. This time, the language prompt was skipped. I completed the pre-provisioning and user login successfully, but the display language was set to English (which is incorrect).
- After wiping the device and restarting without the cable connected, I received the language prompt and selected Swedish. I then connected the cable and proceeded with pre-provisioning and user login. This time, everything was installed and configured as before, but now the display language was correctly set to Swedish.
So, this issue is still present. It’s not related to the deployment or app installation—it occurs earlier, at the initial OS language selection prompt from Dell/Lenovo/HP.
- Started the out-of-box Dell Pro 14 with the network cable connected. The initial OS language prompt displayed English, Swedish, and Danish.
Yes, pre-provisioning works. However, the OS language is incorrect if the network cable is connected at startup. In that case, it defaults to English—the first option in the list—when it should be Swedish.
I just ran a new test on a brand-new Dell Pro 14:
- Started the out-of-box Dell Pro 14 with the network cable connected. The initial OS language prompt displayed English, Swedish, and Danish.
- Registered the device with Autopilot and waited for the profile to be assigned.
- Rebooted the computer with the cable still connected. This time, the language prompt was skipped. I completed the pre-provisioning and user login successfully, but the display language was set to English (which is incorrect).
- After wiping the device and restarting without the cable connected, I received the language prompt and selected Swedish. I then connected the cable and proceeded with pre-provisioning and user login. This time, everything was installed and configured as before, but now the display language was correctly set to Swedish.
So, this issue is still present. It’s not related to the deployment or app installation—it occurs earlier, at the initial OS language selection prompt from Dell/Lenovo/HP.
- Started the out-of-box Dell Pro 14 with the network cable connected. The initial OS language prompt displayed English, Swedish, and Danish.
Hi Johan_Andersson , did you ever find a solution for this problem?
I'm facing the same problem with multiple language installed.
Hi reimi91 no this issue still exists on Dell Pro PCs now in june 2025.
