Forum Discussion
Device not showing in User
Why is it then when a new device is enrolled in iOS/iPadOS and the 'Primary User' and 'Enrolled by' shows correctly but when I go to the User > Devices > it doesn't show the device "No devices found"...
AneMarie Good afternoon. We are experiencing the same issue all of a sudden. Did anyone find a solution? Chair1 Moe_Kinani
Hi TitanChance , unfortunately I couldn't manage to find the fix, however I have observed that this is happening, in my case, to only old users that have had already devices enrolled.
Thinking that it might be a naming issue, I had renamed the new enrolled devices differently with No success. I have also checked the devices allowance per user, and that is not the case.
It might be an Apple and Microsoft syncing/integration issue, as the devices I am referring are all Apple Brand. If this is the case, then it is nothing that we can do, and just wait for their technicians to find proper ways.
Maybe we should all open up cases in Microsoft instead of writing on an community group, so we can make them wheels roll a bit and make their technicians really aware of this major issue.
All the best from my end ! 🙂