Forum Discussion

Copper Contributor

Apr 23, 2018

Deleted a MS device from AD before Factory Reset. Now i can't re-enroll device

Can't believe I did this, but I did - and now I would be grateful for some assistance. In a fit of stupidity I deleted an MS device from Azure AD before performing a factory reset. Now when I...

Intune

mobile device management (mdm)

Oliver Kieselbach

MVP

May 08, 2018

Hi Mark,

you should be able use the Delete button to delete the MDM device in Intune.

Resetting the phone even when prevented by policy you can try to use hard reset:

https://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdsettings/how-to-soft-and-hard-reset-your-windows-phone/4ec36474-c21e-4aec-ad1b-30f3afaf824d

best,

Oliver