Forum Discussion
Custom OS Error on AE Work Profile
Hi All Hope you are all well. Anyway, a strange one here. Trying to enroll an Android 7 Samsung device via Android Enterprise Work Profile and getting an error saying: Couldn't add yo...
StuartK73 was that device enrolled before? We have seen such a message when enrolling a device not with work profile, but as fully managed devices. We found out that after removing the account from Intune and AAD it solved the issue (as it was not a new device).
PKlapwijk , when you say you removed the account from AAD, was it the device you removed from the user's profile?
GandalfDonGato J2_D2 In both Intune and AAD a device account was present, after removing both our issue was solved.
The device could be found in AAD via device or from the User properties.