Forum Discussion
StuartK73
Nov 19, 2019Iron Contributor
Custom OS Error on AE Work Profile
Hi All Hope you are all well. Anyway, a strange one here. Trying to enroll an Android 7 Samsung device via Android Enterprise Work Profile and getting an error saying: Couldn't add yo...
eglockling
Steel Contributor
It sounds like the device has been rooted. Do you have a compliance policy in place that restricts this? Device Health > Rooted devices > Block
StuartK73
Nov 19, 2019Iron Contributor
Yes I do, but this device is not rooted, apparently.
Would anything else cause this?
Regards
Would anything else cause this?
Regards
- eglocklingNov 20, 2019Steel Contributor
StuartK73 A custom ROM being installed would also do it.
- StuartK73Nov 20, 2019Iron Contributor
- eglocklingNov 20, 2019Steel Contributor
StuartK73 Since it's a Samsung device, check in Settings > About phone > Software information > Build number. You should see the model number included in the build number (eg. G930W). If you don't, it may be a custom ROM. Besides that, you may need to check other sources online for in-depth methods of detection. Best of luck!