Forum Discussion

Iron Contributor

Nov 19, 2019

Custom OS Error on AE Work Profile

Hi All Hope you are all well. Anyway, a strange one here. Trying to enroll an Android 7 Samsung device via Android Enterprise Work Profile and getting an error saying: Couldn't add yo...

Intune

mobile device management (mdm)

eglockling

Steel Contributor

Nov 19, 2019

It sounds like the device has been rooted. Do you have a compliance policy in place that restricts this? Device Health > Rooted devices > Block

StuartK73
Iron Contributor
Nov 19, 2019
Yes I do, but this device is not rooted, apparently.

Would anything else cause this?

Regards
- eglockling
  Steel Contributor
  Nov 20, 2019
  StuartK73 A custom ROM being installed would also do it.
  - StuartK73
    Iron Contributor
    Nov 20, 2019
    eglockling
    
    Interesting, any ideas on how to detect this on the device?
    
    Info appreciated