Forum Discussion
Could not download the identity profile from the encrypted profile service on MAC
I am getting attached error while logging onto company portal on MAC. I have verified that MDM push certificate is up to date. I am trying to do it on a machine that's installed on VM...
Hi,
you might want to check if your device has a serial number. Sometimes after repair (replace of motherboard) the serial number is not written to the firmware again. You can verify with the "About This Mac" if you have a serial number. It must be displayed there. You then have two options. Call apple support to fix the missing serial number or you can follow some guides in the internet to write back the serial number to the firmware. But be aware utilizing internet tools for this is not supported and totally your personal risk! The process can also not be undone! It is not recommended to do! If you still like to do it, have a look for "blank board serializer" and there look for a version which boots with devices 2012 and later. After you have your serial number again, the enrollment should work again.
best,
Oliver
you might want to check if your device has a serial number. Sometimes after repair (replace of motherboard) the serial number is not written to the firmware again. You can verify with the "About This Mac" if you have a serial number. It must be displayed there. You then have two options. Call apple support to fix the missing serial number or you can follow some guides in the internet to write back the serial number to the firmware. But be aware utilizing internet tools for this is not supported and totally your personal risk! The process can also not be undone! It is not recommended to do! If you still like to do it, have a look for "blank board serializer" and there look for a version which boots with devices 2012 and later. After you have your serial number again, the enrollment should work again.
best,
Oliver