Forum Discussion
Company Portal not installed (device based install with pre provisioning deployment)
I´ve contacted the Microsoft support but the can't provide troubleshooting / a solution.
They sent me only this link and assumed that the wipe function (in the Intune portal) causes this problem.
https://learn.microsoft.com/en-us/answers/questions/1404042/company-portal-not-installed-after-win10-device-en
For further investigations I´ve sent them the IME logs of the endpoint.
https://call4cloud.nl/2022/06/the-company-portal-and-the-city-of-a-thousand-missing-frameworks/
So wondering what those logs are mentioning which i mentioned in the blog above... it should tell you something more at least
- I opened Microsoft ticket. Let's see if Microsoft will come with anything. I will keep you updated.
- Just adding my voice and watching this thread. Same situation. New Company Portal app installed in system context as required app, not showing on some systems, but Intune SAYS it is. Maybe MS ticket time.
From curiosity I checked CMD and laptops without Company portal has framework “Microsoft.Services.Store.Engagement
 Laptop where company portal was installed has it as well (not just so many versions, just the latest version 10.0.23012.0)
I couldn't see which folder I should remove, sorry tried to find it on your blog, but cannot see it.
I created Microsoft Store app (new) and than configure as this.
 
Windows version is the latest Windows 10, 22H2, Build 19045.4046 (all 3 laptops having same version, as mentioned the only difference is WinRE, because 1 laptop was deployed as OOBE, 2 laptops Dell image).
I simply initiated Fresh start from Endpoint.
Hi... Ahhh yeah.. things could change along the way of course... So the same error but now with the new store app. Funny 🙂 so the blog is still a bit valid
Could you exactly tell me how i could reproduce this error? How you configure the store app, how you wiped(fresh started) the device , which windows build... so i can come up with a solution 🙂To add.. what happens when you try to remove that company portal appx folder from the program files folder like i mentioned?
So we have same errors in Event logs as in your blog, but in our case we don't use longer time Offline Company portal, we migrated to online version longer time ago. I don't understand it 😞 and I don't know how to fix it. Of course we can advise users to install manually from Windows Store, but that's not solution for me.
For Theunkonow I navigate to the event viewer Microsoft / Windows/ AppxDeployment-Server / Microsoft...Operational (too long name) :9
 
  
 
  
- Hi, i could take a look.. but i am going to pretty much assume the IME log isnt going to be sufficient to find the culprit (appx and store logs, combining them with the ime log and having a time frame will do it)
- Hi Rudy, can you take a look in the IME log? I can send you a PM.
i would love to help… but without those appx and store event logs its going to be difficult if i cant reproduce it on a vm 🙂
so if the company portal isnt getting installed there must be a conflict somewhere or the dependent frameworks have an issue… is it possinle for you to get those same event logs i mentioned
- Hello, we never use Wipe, always Fresh Start, so it doesn't make sense, that Company portal is not installed.
Moreover, now I have 3 laptops which I tested heavily - this behaviour started 2 - 3 weeks ago.
Interestingly I can replicate problem on 2 laptops (no company portal).
The only difference in that 1 laptop was OOBE and than added to our tenant with powershell (but with vanilla Windows image), whereas 2 other laptops have original Dell image.
Don't tell me I need to open ticket with Microsoft, because rarely they will assist with anything 😞
