Forum Discussion
Company Portal not installed (device based install with pre provisioning deployment)
Hello to all Intune friends here in the forum 🙂 I am slowly getting desperate regarding the installation of the Company Portal. The Company Portal is sometimes installed, but sometimes not. ...
Have you also removed the device (object) from the tenant (Autopilot as well as in Intune)? I assume that the initial deployment of the device saves the installation status from the company portal in Intune. So that during the second deployment Intune reverts to the information that the enterprise portal app is already installed. Regards, Tom
Dear Tom,
i am a colleague from theunknown.
As you can see within the screenshot the app "Companyportal" was installed on one of our testclients. We used the method "Windows Autopilot provisioning". Later i logged myself onto the client --> no Companyportal was installed. Amazingly when i create a local user, the app is immediately there.
Thanks a lot! Florian
- Hi Florian,
I have the suspicion that it is because the primary user is missing on the end device in the Intune portal. The graphic says "no user", the company portal always "wants" a primary user. It could possibly be due to this situation. Here is a link to a Microsoft article:
https://learn.microsoft.com/en-us/mem/intune/remote-actions/find-primary-user
I hope this helps you?
Regards,
Tom- Hi Tom,
thanks for you update - after login with my user the primary user changed - but this didn't effect the companyportal.
The search will go on 😄Hello.
We can see similar scenario in our company. Some laptops don't get Company portal, even though Endpoint says Installed.
We made zero changes with Company portal, so if you experience same issue, I will almost say error is on the Microsoft side?
BTW: we have same setup, company portal installed in device context via pre-provision.
