Forum Discussion
Cannot install software apps from Company Portal
Hello - I am new to Intune. I am setting up new company computers with InTune and MDM so i can manage them, expecially applications.
I have Azure AD Joined the computers (set as Corporate owned) in Intune and they sync well in endpoint manager.
If I set the primary user to my Admin account, when I log in, I can install applications thru the Company Portal.
Then when I assign one of my users as the primary user, and they try to install apps thru the Company Portal, they cannot. They can see the apps, they try to install but it gets stuck at Download Pending, then - "it's taking too long - please retry".
Has anyone seen this ? Any hints what I can try to fix this ? I looked the certificates, when logged in with a User's account, and they don't seem to have any Intune certificates (?) however, the computer is able to sync with End point manager...
Any help is greatly appreciated (been struggling with this for days now...)
Dave
- Also, all users have E5 license, so i don't think it is a licensing issue
Hi daved3 , Please try to change the intent or any one app as "Required" and then assign it to the group and check the status. Also, check the intune extension logs.
Br/
Somesh- Hello Somesh - I looked for logs in “C:\ProgramData\Microsoft\IntuneManagementExtension\Logs”
However this directory does not exist on the User computer that is trying to install the app. There is no C:\ProgramData folder- Programdata is a hidden folder so just put it in the explorer or change the explorer options to show hidden folders etc
When you say apps which type do you mean? LOB, or Win32, or Built-in apps (like O365 or PowerBI).
Make sure apps are configured to run as System instead of logged on User. Knowing what types apps your deploying will help narrow down the issue.
- Thanks for the response. I am looking up how to configure apps to run as System instead of logged on User.
Hi... the certificates are stored in the computer certificate store... not in the user his certificate store
Are you experiencing this with all apps or only one? Lob or win32app apps?
If win32 app, could you check out at which step it stops working? does the download file even gets created?
Troubleshooting failed Intune Win32 Apps installation | IME (call4cloud.nl)
The same goes for lob apps... 🙂
Getting back your MSI | LOB apps from Intune (call4cloud.nl)
- Thanks for your response. I am trying to install "MS 365 Apps for Windows 10".
I have also added Adobe Photoshop express from the Microsoft Store to the Company Portal and tried to install it. Same result, just stuck on Downloading.
Both are configured under Assignments for All Users under Available for enrolled devices. - When I installed MS 365 Apps i used "Windows 10 and later" type as per
https://www.codetwo.com/admins-blog/app-deployment-with-intune/
So - how does this relate to win32 app or LOB type ?
Thanks
Dave- Did you happen to also have read this blog about using a win32 app for office365 apps https://call4cloud.nl/2021/02/office-csp-vs-win32app-dawn-of-justice/
