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Mondas's avatar
Mondas
Iron Contributor
Jun 11, 2021

Built-in device compliance policy active is not compliant

Hi,

Been having a major issue with a device which is now coming up as non-compliant. Under Built-in device compliance policy 'Is active' it comes up as 'not compliant' yet i did a sync from the device and the last check-in date is today. Anyone know how to get the device compliant again?

 

I think the 30 days default setting ran out today but after synchronising it hasn't come back to compliant. Do I need to wait a day or something? Any ideas?

  • Did you tried a sync form the account settings page ? Maybe trying to check compliance from the company app portal from the device?
    • Mondas's avatar
      Mondas
      Iron Contributor
      thanks, tried those. Will give is another go on Monday when the user is back. Lets hope...
    • 0x000C's avatar
      0x000C
      Copper Contributor

      Rudy_Ooms_MVP 

       

      I have had some success fixing this by installing the Company Portal app - still trying to assess if it works in all cases but this is a good tip to try.

      • Hi please share the results if possible... I am (still) writing a blog about this topic (built in compliance)

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