Forum Discussion

Copper Contributor

Jan 12, 2022

Solved

Auto pilot red screen of death

I did some searching but I can’t workout why this is doing this. Device is enrolled. It took ages to complete white glove and then RSOD. Have tried multiple times over to restart and retry and wip...

Intune

mobile device management (mdm)

gerardoamadeus
Jan 12, 2022
Superfru
As the previous enrollment worked with White Glove, there shouldn't be a problem with multiple MDMs as specified in some blogs.
The following points in the same direction.
https://docs.microsoft.com/en-us/mem/autopilot/troubleshoot-device-enrollment
Could you check in Autopilot Devices, select the device with the issue and check if there is a associated intune device?
Besides that nothing else comes to my mind. This is the fix I used for the same issue before.
Regards

gerardoamadeus

Brass Contributor

Jan 12, 2022

Is this an existing device in intune? If it is, you need to delete it from intune before white glove.
Regards,

Superfru

Copper Contributor

Jan 12, 2022

it is a brand new device straight from the box. serial was added to inune already by supplier

gerardoamadeus
Brass Contributor
Jan 12, 2022
Superfru
As the previous enrollment worked with White Glove, there shouldn't be a problem with multiple MDMs as specified in some blogs.
The following points in the same direction.
https://docs.microsoft.com/en-us/mem/autopilot/troubleshoot-device-enrollment
Could you check in Autopilot Devices, select the device with the issue and check if there is a associated intune device?
Besides that nothing else comes to my mind. This is the fix I used for the same issue before.
Regards
- Superfru
  Copper Contributor
  Jan 12, 2022
  Legend thank you. The associated device needed to be deleted to start a fresh deployment.