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Superfru's avatar
Superfru
Copper Contributor
Jan 12, 2022

Auto pilot red screen of death

  I did some searching but I can’t workout why this is doing this. Device is enrolled. It took ages to complete white glove and then RSOD. Have tried multiple times over to restart and retry and wip...
Intune
Mobile Device Management (MDM)
  • gerardoamadeus's avatar
    gerardoamadeus
    Jan 12, 2022

    Superfru 
    As the previous enrollment worked with White Glove, there shouldn't be a problem with multiple MDMs as specified in some blogs. 

    The following points in the same direction.
    Troubleshoot Autopilot device import and enrollment | Microsoft Docs

    Could you check in Autopilot Devices, select the device with the issue and check if there is a associated intune device?

    Besides that nothing else comes to my mind. This is the fix I used for the same issue before.

    Regards

gerardoamadeus's avatar
gerardoamadeus
Brass Contributor
Jan 12, 2022
Is this an existing device in intune? If it is, you need to delete it from intune before white glove.
Regards,
Superfru's avatar
Superfru
Copper Contributor
Jan 12, 2022
it is a brand new device straight from the box. serial was added to inune already by supplier
  • gerardoamadeus's avatar
    gerardoamadeus
    Brass Contributor
    Jan 12, 2022

    Superfru 
    As the previous enrollment worked with White Glove, there shouldn't be a problem with multiple MDMs as specified in some blogs. 

    The following points in the same direction.
    Troubleshoot Autopilot device import and enrollment | Microsoft Docs

    Could you check in Autopilot Devices, select the device with the issue and check if there is a associated intune device?

    Besides that nothing else comes to my mind. This is the fix I used for the same issue before.

    Regards

    • Superfru's avatar
      Superfru
      Copper Contributor
      Jan 13, 2022
      Legend thank you. The associated device needed to be deleted to start a fresh deployment.

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