Forum Discussion

AtanasM's avatar
AtanasM
Iron Contributor
Mar 01, 2024

Apple Wallet app blocked by Intune

Apple Wallet app is blocked by Intune, but the company CEO needs i urgently on his device. How to fix this?

  • JutManGraham's avatar
    JutManGraham
    Brass Contributor

    AtanasM 

    Create a new restrictions policy with no settings enabled except for basic password settings. By basic i mean 6 digit Numeric complex and nothing else.

     

    1. Put the device in a NEW group by itself

    2. Set this NEW group as Excluded from the old policy

    3. Apply the NEW group to the new blank device policy and see if it works

     

    Start systematically reviewing and adding the old policy setting to the device to see where the policy breaks the Wallet.

     

    IF you enroll the CEO in an unmanaged device you open yourself up to issues down the road.  Everything for a CEO is urgent, but doing things right will save your bacon later.  Definitely get an e-mail from your security team or Finance Office if you do not have a security team approving an unmanaged device if you go that route.

     

  • DBerry645's avatar
    DBerry645
    Copper Contributor
    if you block NFC in your device config it will also block Apple Pay.
    make sure NFC is not blocked.
  • Hi,

    In a normal scenario Apple Wallet should not be blocked, do you use some type of App Blocking mechanism. We definitely need more information to help you out.
    • AtanasM's avatar
      AtanasM
      Iron Contributor
      SebastiaanSmits I checked in Intune, but there are no restrictions. The following message is displayed on the device: "restrictions activated. Some apps, features, or services may not appear or be used when restrictions are enabled. Disable to use this app".

Resources