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Android devices losing configuration and dropping out of Intune
We have a number of Android corporate-owned dedicated devices that have begun to randomly lose their configuration and drop out of Intune. These devices are set up in Kiosk Mode using the Managed Home Screen. I have found a workaround to get the devices back into Intune by opening the home screen menu and selecting "Launch Android Device Policy app." For the most part, after this sync, the devices get their configuration back and I can see them in the Intune portal. This has been continuing to happen since last Thursday (9/1) and is impacting business-critical systems. Has anyone else experienced this issue?
Here is Microsoft's update as of yesterday:
September 6, 2022 1:26 PMTitle: Some users can’t see approved Managed Home Screen apps in some Android devices managed through Microsoft IntuneUser Impact: Users couldn’t see approved Managed Home Screen apps in some Android devices managed through Microsoft Intune.More info: Impact was specific to fully managed, dedicated, and corporate-owned work profile devices. We received some reports that affected users may have been able to bypass the impact by restarting the affected device. Users could have expedited mitigation through the following steps:1) If the device had been restarted and had a screen lock, it should have been unlocked at least once to apply a configuration update.2) Following step 1, try to update or modify the policy in your Admin Console (for example, adding or removing an app). The configuration update could have taken effect once the policy update was applied.Final status: We’ve confirmed that the vast majority of affected devices are functioning as expected once automatically checked in after the offending update was reverted. While we expect that the issue is largely resolved, devices that remain affected should be manually checked in or restarted to receive the fix. This issue was caused by a non-Microsoft partner update, and the partner's actions to address the issue introduced by the update had remediated the impact.It does seem to fix the issue if you force the device to check back in, but it is a struggle since it involves manually touching each device.
- Was this enough information and is it solved yet?
Here is Microsoft's update as of yesterday:
September 6, 2022 1:26 PMTitle: Some users can’t see approved Managed Home Screen apps in some Android devices managed through Microsoft IntuneUser Impact: Users couldn’t see approved Managed Home Screen apps in some Android devices managed through Microsoft Intune.More info: Impact was specific to fully managed, dedicated, and corporate-owned work profile devices. We received some reports that affected users may have been able to bypass the impact by restarting the affected device. Users could have expedited mitigation through the following steps:1) If the device had been restarted and had a screen lock, it should have been unlocked at least once to apply a configuration update.2) Following step 1, try to update or modify the policy in your Admin Console (for example, adding or removing an app). The configuration update could have taken effect once the policy update was applied.Final status: We’ve confirmed that the vast majority of affected devices are functioning as expected once automatically checked in after the offending update was reverted. While we expect that the issue is largely resolved, devices that remain affected should be manually checked in or restarted to receive the fix. This issue was caused by a non-Microsoft partner update, and the partner's actions to address the issue introduced by the update had remediated the impact.It does seem to fix the issue if you force the device to check back in, but it is a struggle since it involves manually touching each device.- Good that it's fixed, hope you don't have many devices with this issue if manual intervention was needed 😞
