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Android devices losing configuration and dropping out of Intune
We have a number of Android corporate-owned dedicated devices that have begun to randomly lose their configuration and drop out of Intune. These devices are set up in Kiosk Mode using the Managed Hom...
Here is Microsoft's update as of yesterday:
September 6, 2022 1:26 PMTitle: Some users can’t see approved Managed Home Screen apps in some Android devices managed through Microsoft IntuneUser Impact: Users couldn’t see approved Managed Home Screen apps in some Android devices managed through Microsoft Intune.More info: Impact was specific to fully managed, dedicated, and corporate-owned work profile devices. We received some reports that affected users may have been able to bypass the impact by restarting the affected device. Users could have expedited mitigation through the following steps:1) If the device had been restarted and had a screen lock, it should have been unlocked at least once to apply a configuration update.2) Following step 1, try to update or modify the policy in your Admin Console (for example, adding or removing an app). The configuration update could have taken effect once the policy update was applied.Final status: We’ve confirmed that the vast majority of affected devices are functioning as expected once automatically checked in after the offending update was reverted. While we expect that the issue is largely resolved, devices that remain affected should be manually checked in or restarted to receive the fix. This issue was caused by a non-Microsoft partner update, and the partner's actions to address the issue introduced by the update had remediated the impact.It does seem to fix the issue if you force the device to check back in, but it is a struggle since it involves manually touching each device.
Here is Microsoft's update as of yesterday:
September 6, 2022 1:26 PM
Title: Some users can’t see approved Managed Home Screen apps in some Android devices managed through Microsoft Intune
User Impact: Users couldn’t see approved Managed Home Screen apps in some Android devices managed through Microsoft Intune.
More info: Impact was specific to fully managed, dedicated, and corporate-owned work profile devices. We received some reports that affected users may have been able to bypass the impact by restarting the affected device. Users could have expedited mitigation through the following steps:
1) If the device had been restarted and had a screen lock, it should have been unlocked at least once to apply a configuration update.
2) Following step 1, try to update or modify the policy in your Admin Console (for example, adding or removing an app). The configuration update could have taken effect once the policy update was applied.
Final status: We’ve confirmed that the vast majority of affected devices are functioning as expected once automatically checked in after the offending update was reverted. While we expect that the issue is largely resolved, devices that remain affected should be manually checked in or restarted to receive the fix. This issue was caused by a non-Microsoft partner update, and the partner's actions to address the issue introduced by the update had remediated the impact.
It does seem to fix the issue if you force the device to check back in, but it is a struggle since it involves manually touching each device.
Good that it's fixed, hope you don't have many devices with this issue if manual intervention was needed 😞