Forum Discussion
Android COPE join doesn´t work
Hello everyone, I have the problem with a customer that the COPE Join does not work. Any other Android method will work. When you install the apps, you won't see the Intune app listed and probabl...
SebastiaanSmits i´m sorry, for sure!
We use the QR-Code methode with android 13 and android 14 with Samsung Galaxy and Google Pixel devices as "Corporate-owned devices with work profile" (COPE)
By my customer in austria the intune app is not applicable!
I don't think it's CA's fault. There is no corresponding rule and I can't find anything in the log. We have now tried it in our tenant, same problem. This means that the cause does not appear to be in the tenant.
You are also deploying the Company Portal app, that's the Microsoft Untern Portal' app right? Can you please look at this: https://learn.microsoft.com/en-us/mem/intune/enrollment/android-corporate-owned-work-profile-enroll#enroll-the-corporate-owned-work-profile-devices
"The Microsoft Intune app is automatically installed during enrollment. This app is required for enrollment and can't be uninstalled. If you deploy the Intune Company Portal app to a device and the user attempts to launch the app, they will be redirected to the Microsoft Intune app, and the Company Portal app icon will be hidden."
Just for my complete understanding everything works fine right on the device, everything is deployed and the device is correctly managed, there are only issues with the Intune or Company portal app, the will not launch, is that correct? And when you stated before "The customer is located in Austria and when I test it from Germany with the same user, it works! " that is not the case right it looks like the issue is across the board?
"The Microsoft Intune app is automatically installed during enrollment. This app is required for enrollment and can't be uninstalled. If you deploy the Intune Company Portal app to a device and the user attempts to launch the app, they will be redirected to the Microsoft Intune app, and the Company Portal app icon will be hidden."
Just for my complete understanding everything works fine right on the device, everything is deployed and the device is correctly managed, there are only issues with the Intune or Company portal app, the will not launch, is that correct? And when you stated before "The customer is located in Austria and when I test it from Germany with the same user, it works! " that is not the case right it looks like the issue is across the board?