Forum Discussion
HQYadmin1315
Mar 08, 2023Copper Contributor
An error occurred while enrolling an Android device
In the registration Android device option on the Microsoft Intune admin center website, some registration options are grayed out (not selectable)
My account is a Microsoft365 E5 account, and the account type is a global administrator. I tried it according to Microsoft's registration wizard document, but the option is still grayed out.
- Did you configure a Managed Google Play account here? https://endpoint.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesAndroidMenu/~/androidEnrollment (You need that)
- Did you configure a Managed Google Play account here? https://endpoint.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesAndroidMenu/~/androidEnrollment (You need that)
- HQYadmin1315Copper Contributor
Sorry to bother you again.
According to the method you gave, he made an error. When I reached the last step, I clicked to complete the registration, but the subsequent page was blank, and the page for registering the hosting GooglePlay option was not registered successfully.
- Ok, that's weird.. Could you change your browser settings to English so that screenshots are readible for us?
And please retry the registration, I don't know if your internet access is limited at work? You could try using another network or on mobile 4G?