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heinzelrumpel's avatar
heinzelrumpel
Brass Contributor
Apr 08, 2025

Users is AD synced, but not able to sync passsword

Hi,   we use Entra ID Sync from on premises AD to Entra. In Entra users are shown as synced     For some reason it is not possible, that the password that is set up in AD is synced to entra....
configuration
Identity Management
microsoft 365
microsoft entra
TomerN's avatar
TomerN
Copper Contributor
Jul 14, 2025

When you use Entra Connect, you need to make sure Password Hash Sync is enabled. You can easily query it using Grah 

https://graph.microsoft.com/v1.0/directory/onPremisesSynchronization

And in the features attribute there check if - passwordSyncEnabled Is True. 

If it is enabled, you've got to make sure the users that you want their password to sync are also synced to Entra ID. you can view it by looking in the UI if they have the Synced "Yes"/"No". If they are not synced and you want their password hash to sync, you can do it using Soft Matching with the proxy address. https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/how-to-connect-install-existing-tenant

If they are synced, and you have password hash sync enabled, the problem might be a bit more complicated. But I would start with the following checks.

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