Forum Discussion
Unwanted MFA Method Options Displayed During Login
Methods such as email cannot be used for MFA, what you are seeing is the registration process, not an actual MFA prompt. As for registration, the self-service password reset feature is the one surfacing the email method in particular, so if you don't want users to be able to configure such, toggle it under the Entra portal > Password reset > Authentication methods. More details for example here: How to migrate to the Authentication methods policy - Microsoft Entra ID | Microsoft Learn
All of those methods are greyed out and it is saying they can be managed in the "authentication methods policy". I click that and brings me right back to authentication methods which I have configured. Every time I sign in it also pops up with your organization requires to setup an authentication method even though I have that group excluded from the Microsoft Authenticator in the Auth Methods of Entra.
