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BGC Admin's avatar
BGC Admin
Copper Contributor
Oct 19, 2018

Having Soft Match Problem with Azure AD Connect

Hey guys,

 

I'm really stuck so I'm reaching out for a little help.

 

I am trying to setup Azure AD connect on my AD and O 365 environment, but am having a huge problem. I have existing accounts on office365 and want to match them with AD accounts. I have researched "Soft Matches" and attempted to match the UPN and ProxyAddress or Email to no luck. I just get Dirsync errors saying I have duplicated userprincipale name and duplicate proxy addresses. Isn't the whole point of soft matching is that they should be the same?

 

I made sure EnableSoftMatchOnUpn was enabled.

 

Thanks! 

Azure Active Directory (AAD)
microsoft 365

6 Replies

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  • adam deltinger's avatar
    adam deltinger
    MVP
    Oct 19, 2018
    Hi!
    Yes adconnect should do a soft match in this case!
    Do the smtp addresses and UPN addresses really match exactly?
    Do all users who exist in cloud fail to match from on-premises??
    Have any users been sync before?
    Have you checked so there is not any mail aliases that conflicting?
    Checked the info in the synchronization manager or event viewer for more information?

    Please read this also:
    https://support.microsoft.com/en-us/help/2647098/duplicate-or-invalid-attributes-prevent-directory-synchronization-in-o

    If for some reason it doesn’t work you could do a hard match instead on the immutableID but this must be populated
    There are lot of documentation about this

    Cheers adam
  • adam deltinger's avatar
    adam deltinger
    MVP
    Oct 19, 2018
    Hi! Yes adconnect should do a soft match in this case! Do the smtp addresses and UPN addresses really match exactly?
    Do all users who exist in cloud fail to match from on-premises??
    Have any users been sync before?
    Have you checked so there is not any mail aliases that conflicting?
    Checked the info in the synchronization manager or event viewer for more information?
    Please read this also:
    https://support.microsoft.com/en-us/help/2647098/duplicate-or-invalid-attributes-prevent-directory-synchronization-in-o

    If for some reason it doesn’t work you could do a hard match instead on the immutableID but this must be populated
    There are lot of documentation about this

    Cheers adam
    • BGC Admin's avatar
      BGC Admin
      Copper Contributor
      Oct 19, 2018

      Hey Adam,

       

      Thanks for the quick reply. 

       

      The STMP and UPN's are exactly the same. I'm only testing this feature with one account at the moment before I take it organization wide. I deleted all the aliases from the profile while troubleshooting. I checked the event viewer but did not see any events. I deleted my office365 account and ran a sync again and it created a new one and worked correctly, but I already have an organization with established office365 accounts and data and would hate to have to delete all of them just to have to transfer over the data. 

       

      I checked the article you sent, and it suggests that I try soft matching which I'm not able to get working. I will try hard matching though, I read you have to manually convert the GUID though so it seems troublesome for an entire organization to be synced. 

      • Sklad_Turbinova's avatar
        Sklad_Turbinova
        Copper Contributor
        Dec 10, 2020

        BGC Admin

         

        Hi there

         

        I'm facing same troubles as you did, I'm in migration preparation to sync local AD with AzureAD.

        Could you tell me how you solved the issue ?

         

        Brano

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Hey guys,

 

I'm really stuck so I'm reaching out for a little help.

 

I am trying to setup Azure AD connect on my AD and O 365 environment, but am having a huge problem. I have existing accounts on office365 and want to match them with AD accounts. I have researched \"Soft Matches\" and attempted to match the UPN and ProxyAddress or Email to no luck. I just get Dirsync errors saying I have duplicated userprincipale name and duplicate proxy addresses. Isn't the whole point of soft matching is that they should be the same?

 

I made sure EnableSoftMatchOnUpn was enabled.

 

Thanks! 

","body@stringLength":"663","rawBody":"

Hey guys,

 

I'm really stuck so I'm reaching out for a little help.

 

I am trying to setup Azure AD connect on my AD and O 365 environment, but am having a huge problem. I have existing accounts on office365 and want to match them with AD accounts. I have researched \"Soft Matches\" and attempted to match the UPN and ProxyAddress or Email to no luck. I just get Dirsync errors saying I have duplicated userprincipale name and duplicate proxy addresses. Isn't the whole point of soft matching is that they should be the same?

 

I made sure EnableSoftMatchOnUpn was enabled.

 

Thanks! 

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deltinger","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-16T15:43:32.279-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS03MjU0Mi0xNzI5MzBpQUQ4Q0E0MThEMDIxOTZENA"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:gxcuf89792/user:72542"},"ModerationData:moderation_data:275810":{"__typename":"ModerationData","id":"moderation_data:275810","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:275810":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:72542"},"id":"message:275810","revisionNum":1,"uid":275810,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-entra"},"parent":{"__ref":"ForumTopicMessage:message:275796"},"conversation":{"__ref":"Conversation:conversation:275796"},"subject":"Re: Having Soft Match Problem with Azure AD Connect","moderationData":{"__ref":"ModerationData:moderation_data:275810"},"body":"Hi!
Yes adconnect should do a soft match in this case!
Do the smtp addresses and UPN addresses really match exactly?
Do all users who exist in cloud fail to match from on-premises??
Have any users been sync before?
Have you checked so there is not any mail aliases that conflicting?
Checked the info in the synchronization manager or event viewer for more information?

Please read this also:
https://support.microsoft.com/en-us/help/2647098/duplicate-or-invalid-attributes-prevent-directory-synchronization-in-o

If for some reason it doesn’t work you could do a hard match instead on the immutableID but this must be populated
There are lot of documentation about this

Cheers adam
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-10-19T11:26:46.032-07:00","lastPublishTime":"2018-10-19T11:26:46.032-07:00","metrics":{"__typename":"MessageMetrics","views":33451},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft-entra/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-entra/message:275796/message:275810","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:275808":{"__typename":"ModerationData","id":"moderation_data:275808","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:275808":{"__typename":"ForumReplyMessage","uid":275808,"id":"message:275808","revisionNum":1,"author":{"__ref":"User:user:72542"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-entra"},"parent":{"__ref":"ForumTopicMessage:message:275796"},"conversation":{"__ref":"Conversation:conversation:275796"},"subject":"Re: Having Soft Match Problem with Azure AD Connect","moderationData":{"__ref":"ModerationData:moderation_data:275808"},"body":"Hi! Yes adconnect should do a soft match in this case! Do the smtp addresses and UPN addresses really match exactly?
Do all users who exist in cloud fail to match from on-premises??
Have any users been sync before?
Have you checked so there is not any mail aliases that conflicting?
Checked the info in the synchronization manager or event viewer for more information?
Please read this also:
https://support.microsoft.com/en-us/help/2647098/duplicate-or-invalid-attributes-prevent-directory-synchronization-in-o

If for some reason it doesn’t work you could do a hard match instead on the immutableID but this must be populated
There are lot of documentation about this

Cheers adam
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-10-19T11:23:58.963-07:00","lastPublishTime":"2018-10-19T11:23:58.963-07:00","metrics":{"__typename":"MessageMetrics","views":33395},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft-entra/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-entra/message:275796/message:275808","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwyNzU4MzYsMjc1ODM2","node":{"__ref":"ForumReplyMessage:message:275836"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:275836":{"__typename":"ModerationData","id":"moderation_data:275836","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:897667":{"__typename":"User","id":"user:897667","uid":897667,"login":"Sklad_Turbinova","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-12-10T06:56:26.860-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:897667"},"ForumReplyMessage:message:275836":{"__typename":"ForumReplyMessage","uid":275836,"id":"message:275836","revisionNum":1,"author":{"__ref":"User:user:230746"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-entra"},"parent":{"__ref":"ForumReplyMessage:message:275808"},"conversation":{"__ref":"Conversation:conversation:275796"},"subject":"Re: Having Soft Match Problem with Azure AD Connect","moderationData":{"__ref":"ModerationData:moderation_data:275836"},"body":"

Hey Adam,

 

Thanks for the quick reply. 

 

The STMP and UPN's are exactly the same. I'm only testing this feature with one account at the moment before I take it organization wide. I deleted all the aliases from the profile while troubleshooting. I checked the event viewer but did not see any events. I deleted my office365 account and ran a sync again and it created a new one and worked correctly, but I already have an organization with established office365 accounts and data and would hate to have to delete all of them just to have to transfer over the data. 

 

I checked the article you sent, and it suggests that I try soft matching which I'm not able to get working. I will try hard matching though, I read you have to manually convert the GUID though so it seems troublesome for an entire organization to be synced. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2018-10-19T12:11:04.478-07:00","lastPublishTime":"2018-10-19T12:11:04.478-07:00","metrics":{"__typename":"MessageMetrics","views":33339},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft-entra/category:microsoft-security/category:products-services/category:communities/community:gxcuf89792board:microsoft-entra/message:275796/message:275836","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwxOTc2MzI1LDE5NzYzMjU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwxOTc2MzI1LDE5NzYzMjU","node":{"__ref":"ForumReplyMessage:message:1976325"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1976325":{"__typename":"ModerationData","id":"moderation_data:1976325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1976325":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:897667"},"id":"message:1976325","revisionNum":1,"uid":1976325,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-entra"},"parent":{"__ref":"ForumReplyMessage:message:275836"},"conversation":{"__ref":"Conversation:conversation:275796"},"subject":"Re: Having Soft Match Problem with Azure AD Connect","moderationData":{"__ref":"ModerationData:moderation_data:1976325"},"body":"

BGC Admin

 

Hi there

 

I'm facing same troubles as you did, I'm in migration preparation to sync local AD with AzureAD.

Could you tell me how you solved the issue ?

 

Brano

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