Forum Discussion
Fido passkeys blocked by policy
All of this customer's CAP's are in report only mode and security defaults have been disabled
- Ankit365May 30, 2025Brass Contributor
Hi Peter, Try following
Navigate to Entra Admin Center → Protection → Authentication methods → FIDO2 Security Key
Check following:It is fully enabled, not just targeted.
“Allow self-service set up” is enabled.
The AAGUID for your passkey is correct and not truncated or malformed (some keys use uppercase or extra characters — copy directly from a known working session).Test:
A clean sign-in on a fully Entra ID joined device (not hybrid) and also in an InPrivate Window with no extensions.
Even with all CAPs disabled, the Authentication Methods policy alone is enough to block FIDO2 sign-in.
- PeterJ_InobitsMay 31, 2025Iron Contributor
Everything checks out. However there is no CAP requiring vPasskeys. Also all the user per user MFA settings are disabled