My copilot memory is broken

I tried MS support three times and feedback 2 times. Also left message in copilot app but nobody helps me. The bot just says memory off if its on or off and it does not remember me. I really want to ...

microsoft copilot

Troublehooting

Justin101

Copper Contributor

Oct 05, 2026

I'm having the same issue. My memory is full but there is no manage memory setting in the personlisation screen. Support has pointed me to this page. Copilot cannot reduce my memories becase it is full. So Im in a catch 22. This is not good.

Marina_DIT

Copper Contributor

Oct 10, 2026

Same issue here: Microsoft 365 Copilot reports “Memory is full”, and deleted memories reappear after deleting and also after “Delete all”. Clearing chat history does not fix it.

I would rather preserve my memories, but I’m willing to reset them to get the feature working again. Right now, even that does not work.

A capacity limit is understandable. An invisible limit with no usage indicator and deletion controls that do not reliably delete is not. Users need clear information about memory usage and a working way to free up capacity.

Can Microsoft confirm whether this is a known issue and provide a supported fix?

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My copilot memory is broken