Your feedback and suggestions please!

As a third sector organisation, you go to where people need you the most, into the community, partnering with local organisations or using venues you have little control over sometimes with minimal IT. With outreach, venues include libraries, foodbanks & prisons. The use of IT can be challenging in these venues, sometimes it’s simpler to just use pen and paper despite investments in Office 365/Dynamics 365.

It does provide a valuable service and helps people, though, that wouldn’t necessarily be able to access services otherwise. Sometimes a smartphone might be all that’s keeping an adviser or caseworker connected to the office. They may sometimes have a laptop with 4G dongle (coverage can be iffy and not always reliable) and the use of iPads has been tried but wasn’t a clear advantage.