Forum Discussion
Wrong Profile Photo in Excel Word PowerPoint - MS Office 365
Hello everyone,
I have the following problem in my organization.
We have a user who has changed the profile photo in M365, but it does not change in the rich office client M365 with Excel Word and PowerPoint, it was already 6 days ago.
Do you have any idea what I can do. The Win10 client is a hybrid join Device and in MS Outlook it has changed the new Photo but in the other office Applications not?
Ideas are very welcome and appreciated. Many Thanks
Hello romanmensch,
Did you try changing Profile picture from OWA? Also, may I know from where you tried changing Profile picture in M365?
Thanks & Regards,
Surya Pammi
- Hello Surya_Pammi
The profile photo has been changed on the web. A link leads there e.g. from Excel. Change Picture -> to Delve https://delve.office.com/. Do you think it would make a difference in the OWA? In the Outlook 365 local client there he would have changed it automaticaly. But if you connect e.g. without VPN, only the initials come in Excel and with VPN company network the old picture appears in the Excel. However, this only applies locally to Office in the products PowerPoint, Excel and Word. We even provided the user with a new computer and unfortunately the same problem.
Thanks & Regards
Roman- The user informed us via OWA, and she swapped the profile picture last week. Today she checked it again and now the old profile picture suddenly appears in local Outlook. Do you have any other ideas?
