Forum Discussion

Copper Contributor

Jul 17, 2017

Worst Support ever seen!

Hallo, we had an business critical issue at a costumer site....Support tool says call back will be in 30 minutes...call happens about 44 hours later...in this time we had to migrate the customer pub...

office 365

Markus Vetter

Copper Contributor

Jul 25, 2017

HELLO TO ALL!!!

we made the same ticket for the customer on our support portal. This issue hasn't been solved since 16.06.2017 19:02:56 !!!

No one worked on this case!!! It has a different Ticket Number to the customer.

WE ARE NOT ABLE TO MAKE ANY NEW SUPPORT TICKET SINCE 5 WEEKS!!!

Anne Michels

Former Employee

Aug 09, 2017

Hi Markus,

following up on this. Not sure if you saw my response from two weeks ago. We'd love to look into your support ticket. Your experience is not acceptable. Could you please send me your ticket number to anne.michels@microsoft.com?

Thanks,

Anne