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Markus Vetter's avatar
Markus Vetter
Copper Contributor
Jul 17, 2017

Worst Support ever seen!

Hallo, we had an business critical issue at a costumer site....Support tool says call back will be in 30 minutes...call happens about 44 hours later...in this time we had to migrate the customer pub...
office 365
Markus Vetter's avatar
Markus Vetter
Copper Contributor
Jul 25, 2017

HELLO TO ALL!!!

 

we made the same ticket for the customer on our support portal. This issue hasn't been solved since 16.06.2017 19:02:56 !!!

No one worked on this case!!! It has a different Ticket Number to the customer.

 

WE ARE NOT ABLE TO MAKE ANY NEW SUPPORT TICKET SINCE 5 WEEKS!!!

 

 

  • Anne Michels's avatar
    Anne Michels
    Former Employee
    Jul 30, 2017

    Hi Markus,

    first of all, apologies for the experience you've had. Having a quick, easy and trustworthy support experience is crucial for all of our customers and I'd like to look into what delayed the response in your case. Could you please send me a short email to anne.michels(@)microsoft.com with the ticket number?

    Thanks,

    Anne

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