Worst Support ever seen!

Hi at all,

@ Peter, we don't expect better support as the standard, we expect the standard support which says 1h in business critical issues!! Not 44 hours. Microsoft was not able to provide the standard support which ....by the way...is already paid from the customer!

We had the same case about 4 weeks before, same procedure, support call was generated on friday, call back came on monday!!

The 1 hours response time at business critical cases is part of the contract which made MS with the customers.

@Vasil, you're right, sounds good at the paper but when Microsoft creates a support system where's no way to mark an issue as business critical it makes no sense!!!

Maybe one way to shirk their responsibility!