Forum Discussion
RickyGeeDee123
Jul 10, 2024Copper Contributor
Word issue - scroll bar glitch while dragging, dropdown menus in Account glitching and can't select
I'm having a terribly annoying issue with Microsoft Word, which is part of my 365 subscription. When I try to drag the scroll bar, it glitches and does not move up or down, unless I very carefull...
mr_aryalcode444
Jul 10, 2024Copper Contributor
RickyGeeDee123 Hi, I will assist you to solve the problem, please kindly follow step by step instructions:
- Update Graphics Driver
- Right click on start menu
- selected Device manager
- selected Display adapter
- selected the appeared graphics card name
- click on it and selected uninstalled
- Note: Don't panic your screen will go blackout for 5 seconds and come back
- Check if problem solve or not by opening word
- If not please move to method No.2
- Disable Hardware Acceleration (Registry Edit):
- Close all Office apps.
- Press Win+R to open the Registry Editor.
- Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\
- If you don’t see a folder named “Graphics,” create it.
- Inside the “Graphics” folder, create a DWORD (32-bit) value named DisableHardwareAcceleration and set its value to 1.
- Restart Pc
- Reopen your Office apps and check if the issue persists.
Thank you If any problem still then reply to me
alberts2
Aug 02, 2024Copper Contributor
I tried those two methods to fix my scroll bar problem. Still, when I drag the scroll bar in Word and Excel, the display doesn't move until I let go of the scroll bar. I use Office 2013.