Forum Discussion
cbmattick
Dec 13, 2019Copper Contributor
Word cannot open the file because the file format does not match the file extension.
I was working on a .docx file and Word suddenly quit. I looked in Word Help to find the recover file and found it. However, I cannot open it through Finder or Word. I also tried to change the file extension to .zip and that didn't work either. I am working on a MacBook Pro (late 2013, retina, OS Catalina). I would really like to recover it because I was at the end of an extensive redlining process. Any other suggestions for retrieving it?
Are you able to open in OLD format (*.doc) and copy the content to new WORD and save as docx?
- DowCopper ContributorAfter changing the extension to .doc, the AutoRecovered file happily opened in Word. I then just needed to do a 'Save As' in .docx format (and change extension to .docx), and file now behaving normally.
- notcoolyetCopper Contributor
Change the extension of your file to ".doc"
- DowCopper ContributorThank you - worked for me in Word 16 (Ventura, 13.2)