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Grace Yin's avatar
Grace Yin
Iron Contributor
Mar 08, 2018
Solved

Why NDR message took two day?

Hi,   An user sent out an email two days ago and just got the NDR message stating the "Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email syst...
  • Anonymous's avatar
    Anonymous
    Mar 08, 2018
    Ahh, there is the answer i was looking for ^ I didn't think it could be done. I would recommend teaching users about using the message Trace built into Outlook if it's important and they want to know if go at least delivered to the recipients border devices.

    In Outlook, go to the sent item, open it, then File > Open Delivery Report. If it gets struck, you should see it.

    But this is all assuming your using 365 for sending your messages. I hand mine off to an Outbound spam device so this feature doesn't work for me cause it always shows the message was transferred or handed off :).

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