Forum Discussion
Whiteboard - Can't Sign-in/Sync with Work Account. Authenticator Keeps Popping Up.
jespasan I solved my problem, but I don't know exactly why it solves it. I had to install the management certificates from the Company Portal app (bascially Microsoft Intune). That's the thing that lets your company set policies like password length, remote wipe on your behalf, etc. After that, no more problems with Authenticator. Whiteboard then works.
I am experiencing the same problem, but none of the suggested solutions could fix it for me.
I would be extremely happy, if I could finally use Whiteboard on my iPad with my current work account.
I am using:
- iPad with iOS 14.5.1
- Whiteboard App (latest update is installed)
- MS Authenticator is running on that device
Accounts related to this:
- current work account - set up in MS Authenticator
- private account - set up in MS Authenticator
- old work account from my previous employer - not set up in MS Authenticator (I believe I actively deleted that, when I left the company)
My problem:
Whenever I try to sign in with my current work account:
- I am asked for verification (password and approval in the MS Authenticator)
- I pass that verification
- I get an error message, which indicates that Whiteboard is trying to log me on with the account and credentials from my current work account, but it is doing that in the tenant from my previous employer where (of course) it cannot find me 😞
I can log on (and log off and log on again) with my private account. This does not change the behaviour when trying the current work account.
Of course I have no access any more to my old work account.
What can I do to make Whiteboard log me on to the correct tenant or - in other words - make it forget that I ever used the tenant from my old employer?
I already did delete and reinstall Whiteboard.
- Did you find a fix for this. I have the same issue, it keeps trying to sign into the wrong tenant, so it fails.
- same problem. I have a business account, all other MS Office apps on ipad. received the 'more value from your MS subscription' email, reviews whiteboard and downloaded it to my ipad. now I get this authentication error I have never seen before. please fix.
