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Deleted's avatar
Deleted
Jun 05, 2020
Solved

Whiteboard - Can't Sign-in/Sync with Work Account. Authenticator Keeps Popping Up.

Hi All,   Whiteboard works for me in Teams and the Whiteboard app on Windows. However, on iOS, it keeps opening up Authenticator, but never truly signs in or syncs. This is for a work account. I've...
microsoft teams
Microsoft Whiteboard
office 365
  • Deleted's avatar
    Deleted
    Jun 07, 2020

    jespasan I solved my problem, but I don't know exactly why it solves it. I had to install the management certificates from the Company Portal app (bascially Microsoft Intune). That's the thing that lets your company set policies like password length, remote wipe on your behalf, etc. After that, no more problems with Authenticator. Whiteboard then works.

     

jespasan's avatar
jespasan
Copper Contributor
Jul 05, 2020

Hi Ian Mikutel , just for the record, it hasn’t fixed my issue... Whiteboard is still invoking the authenticator every step of the “create whiteboard” and selecting members, and never gets to actually send the invites to colleagues to join.

Would you know if the issue is meant to have been fixed? (if so I would probe our IT to do sth similar to what it was suggested in this thread, or fully de register and re-register my device etc.).

Thanks in any case.

Cheers!

JC

Ian Mikutel's avatar
Ian Mikutel
Icon for Microsoft rankMicrosoft
Jul 06, 2020

jespasan can you please confirm the WB iOS version # in which you still hit the Authenticator loop issue? It should be fixed when running the latest App Store build. Thanks!

  • jespasan's avatar
    jespasan
    Copper Contributor
    Jul 06, 2020

    Ian Mikutel 

    Sure, it is 20.10615.0.5289

    I have it in auto update and I can see that is the latest one in the app store.

    I just checked and it keep invoking the authenticator 😕

    Cheers!

    JC

     

    • dfuhriman's avatar
      dfuhriman
      Copper Contributor
      Jul 08, 2020

      Also running 20.10615.0.5289 and receiving the authenticator error...

       

      • dfuhriman's avatar
        dfuhriman
        Copper Contributor
        Jul 08, 2020

        Not sure if this will be helpful for folks or not but I was finally able to figure out a way to get signed in. Here's my setup:

         

        I have two "work" accounts (one personal, one actual work). Steps to reproduce/solve:

        1. Completely uninstall the app.
        2. Re-download and install
        3. Open the app
        4. Select 'work' when prompted to sign in. 
        5. Received the error I previously posted. 
        6. Downloaded the MS Authenticator app (but didn't actually do anything with it)
        7. Re-opened Whiteboard
        8. Was prompted to sign in
        9. Selected 'work' and proceeded. 
        10. Received a totally different error stating that the user I was attempting to sign in with did not belong to the tenant. For some reason my personal "work" tenant was already associated to Whiteboard and my actual work user of course does not exist there.
        11. Decided to try logging in with my personal "work" user --> SUCCESS
        12. "Signed out" of personal "work" user
        13. Was taken to a new screen that listed AD accounts where I saw my personal 'work' user.
        14. Selected the '+' option and was prompted to sign in with a work account.
        15. Signed in with my actual work account --> SUCCESS

         

        Very odd and roundabout flow but it finally worked. 

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