Forum Discussion

Deleted

Jun 05, 2020

Solved

Whiteboard - Can't Sign-in/Sync with Work Account. Authenticator Keeps Popping Up.

Hi All, Whiteboard works for me in Teams and the Whiteboard app on Windows. However, on iOS, it keeps opening up Authenticator, but never truly signs in or syncs. This is for a work account. I've...

microsoft teams

Microsoft Whiteboard

office 365

Deleted
Jun 07, 2020
jespasan I solved my problem, but I don't know exactly why it solves it. I had to install the management certificates from the Company Portal app (bascially Microsoft Intune). That's the thing that lets your company set policies like password length, remote wipe on your behalf, etc. After that, no more problems with Authenticator. Whiteboard then works.

Ian Mikutel

Microsoft

Jun 09, 2020

Deleted This will be fixed in an upcoming Whiteboard iOS app update on 6/17.

jespasan

Copper Contributor

Jul 05, 2020

Hi Ian Mikutel , just for the record, it hasn’t fixed my issue... Whiteboard is still invoking the authenticator every step of the “create whiteboard” and selecting members, and never gets to actually send the invites to colleagues to join.

Would you know if the issue is meant to have been fixed? (if so I would probe our IT to do sth similar to what it was suggested in this thread, or fully de register and re-register my device etc.).

Thanks in any case.

Cheers!

Ian Mikutel
Microsoft
Jul 06, 2020
jespasan can you please confirm the WB iOS version # in which you still hit the Authenticator loop issue? It should be fixed when running the latest App Store build. Thanks!
- jespasan
  Copper Contributor
  Jul 06, 2020
  Ian Mikutel
  Sure, it is 20.10615.0.5289
  I have it in auto update and I can see that is the latest one in the app store.
  I just checked and it keep invoking the authenticator 😕
  Cheers!
  JC
  - dfuhriman
    Copper Contributor
    Jul 08, 2020
    Also running 20.10615.0.5289 and receiving the authenticator error...