Forum Discussion
Whiteboard - Can't Sign-in/Sync with Work Account. Authenticator Keeps Popping Up.
jespasan I solved my problem, but I don't know exactly why it solves it. I had to install the management certificates from the Company Portal app (bascially Microsoft Intune). That's the thing that lets your company set policies like password length, remote wipe on your behalf, etc. After that, no more problems with Authenticator. Whiteboard then works.
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Same here, tried this week and does exactly that behaviour, just tried uninstalling and restarting my device, just in case 🙂 and no luck. It keeps requesting me to select which account to use in the authenticator. I can eventually get to the whiteboard, but if I try to invite anyone, it would invoke the authenticator, several times as I get the list of possible contacts, and then it doesn’t send the link over, or generates a link to copy.
I still need to do some troubleshooting with my team to rule out oddities with my setup: a) I have a BYOD ipad and b) I have my personal O365 account also added to the authenticator, maybe that confuses it? I did use WB successfully before with that personal account. I saw last week Whiteboard working between the web versions as colleagues played with it, so it should work, unless someone in secops asked to disable usage from mobile and that is how it looks like (I wouldn't be surprised).
jespasan Hello All, This is my first post! I tend to search these blogs for answers and if you're like me, you get into a rabbit hole of trying just about anything. I found out how to get Whiteboard working on the iOS device. At first, I received the same error as seen in several threads. As the IT admin, this frustrated me. I tried the Company Portal (which opened a whole new rabbit hole for me) and it didn't work. I did, however follow these directions: https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-add-work-school-account
I created a token here: https://account.activedirectory.windowsazure.com/proofup.aspx?proofup=1 after pressing the "+" icon in the Authenticator app. Signed in there with my school account. I then returned to Whiteboard, clicked on Work Account, and it synced with my school account. Hope this helps!
jespasan I solved my problem, but I don't know exactly why it solves it. I had to install the management certificates from the Company Portal app (bascially Microsoft Intune). That's the thing that lets your company set policies like password length, remote wipe on your behalf, etc. After that, no more problems with Authenticator. Whiteboard then works.
