Forum Discussion
Which settings excactly does OL365 "Store my Outlook settings in the cloud" sync?
L10NGuru Well, this is an interesting question. This feature is now applied for most of our Office 2019 users. We got 2 users with issues. The users reported that they are loosing "sent email" So after investigation I realised the "sent email" are not save in the folder anymore. To fix it' I had to disable the "save to cloud" Outlook feature. I opened a ticket with the O365 team but it's still not resolved. So for now this new option is causing issues. The Office 365 team told me that the official email client of Office 365 is Outlook 2016. Well Office 2016 is arount 5 years old now. If we use Office 2019, I don't feel like a beta tester. I hope it's not the case.
SupportATR After around 30 days of back and forth with the Microsoft support team, I realialised where the issue is exactly. If you use the latest version of Outlook 2019 and you have "shared" mailbox stay away of the "save to cloud" option. It might corrupt your "sent" email and etc.
If you received the right to open a second shared mailbox from the "admin" it should be ok. But, If you added the share mailbox in the Outlook local profile you might get major issues.
The cloud is great but the feeling about it shoul feel like the "best" technology. Not this kind of problem. When those situation appen, I can justify my job but this create a sour taste around the word "cloud"
- Excellent, this is exactly the issue that my users have and the first proof that I'm not the only one. I will send this link to the Microsoft O365 support team.
Thank you Hi SupportATR
I am sorry to hear of your experience with Microsoft Support, I know only too well what a waste of time it is reporting anything to them - they have no powers to escalate anything they cannot handle and just quote "we are a break /fix team" and waste your time asking for screenshots and then at the slightest hint of a workaround will close your call without actually doing anything about it. It is disgusting that this is the support you get for a paid product.
I am sorry that I cannot be much help to you, please do post back if you ever find a proper solution. I see that Diane Poremsky has now written about others having this issue on her very helpful blog https://www.slipstick.com/outlook/outlook-saving-preferences/
Are you saying their sent items were not saved at all ? --> Yes exactly, the option to save was unchecked. Trying to set "on" or "off" the "save settings to cloud" I could see the checkbox getting check and uncheck. I tried really hard to get this issue escalated but the support agent just closed the ticket saying that my workaround was working. I've been told by the support agent that they never tried to reproduce the issue by themself in a lab.. I've sent a lot of screenshot but they just closed the ticket. I've found an interesting article with the version channel. I realised that if you just buy office 2019 from a reseller you're not a beta tester but YOU will be part of the firt group to receive those new feature with bugs. Here's the link: https://www.msoutlook.info/question/office-update-channels
At the moment our users with multiple mailbox received the latest version, I began to receive calls.
Are you saying their sent items were not saved at all ? or ended up somewhere else like in the folder where the email you were replying to is located.
