What's the biggest challenge your small business is facing with technology right now?

I'm sorry you were burned by an IT consultant in the past.  Unfortunately there is no solution for people who don't do their jobs well and are dishonest.  But there are thousands of honest and knowledgeable IT consultants who can help, but it will certainly come with a cost for that expertise.  Ask for recommendations from people you trust.  After reading you post, my feeling is you need a technology advisor that you trust, not trying to manage your business's IT infrastructure and data by a massive corporations service desk.