Understanding Service Level Agreements (SLAs) in Microsoft 365

In today’s digital workplace, organizations depend heavily on cloud services to stay productive, secure, and connected. Microsoft 365 remains one of the most widely adopted platforms, offering a full suite of productivity tools including Exchange Online, Microsoft Teams, SharePoint, OneDrive, and many others. But with this dependency comes a critical need for reliability. Businesses need assurance that the services they rely on will remain available and dependable. This is where Service Level Agreements (SLAs) play a pivotal role.

Microsoft 365 includes well-defined SLAs that outline the company’s commitment to service uptime, performance, accountability, and what compensation customers can expect if service levels are not met. Understanding these agreements is essential for IT decision-makers, administrators, and business leaders who want to align expectations and ensure operational continuity.

 

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