Forum Discussion
Unable to update billing information to change card, Unable to escalate case.
So, Microsoft 365 support so far is unwilling to respond to me. I go to the Microsoft 265 Admin Center, the current Credit card is expired. So I Click Add Payment Method and move subscription. ...
Any return or error message for the update?
It sways 'check your address. there appears to ben an error in it.
And the city name then shows as read, the state shows as read, adn the zipcode shows as red, and the zipcode is changed.
I got no problem sharing the address, Somerset is in NJ, and the zip is 08873, not 08873-4171, that is being automatically done by the Microsoft 365 portal.
What worse is i have asked for a escalation 3 times now, and they have done nothing.
The funny thing is, this address has already been accepted by the current payment method..
all i'm trying to do is update the credit card info.