Forum Discussion
Unable to send an email from a shared mailbox with a different domain
Hi,
I have a single O365 tenant with multiple domains.
I have active users with the first domain eg john@domain1.com
I created a shared mailbox and had to use the workaround to create by adding a john2@domain2.com, I then added an alias john@domain2.com and made this primary, and then deleted the original john2@domain2.com .
I have set Read and Manage and Send As permissions to john@domain1.com , and have set sent items copied to mailbox
I can email john@domain2.com, and can successfully reply, the reply is delivered and the mail is displayed in sent items
However, if I write a new email and change the From by selecting john@domain2.com from the Global Address List the email appears as sent with no error, but is never delivered.
I have read through a number of similar queries and fixes but still cannot get this to work.
Many thanks
- What does a message trace show? https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/message-trace-modern-eac
- What does a message trace show? https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/message-trace-modern-eac
- UKwesCopper Contributor
VasilMichev I setup a trace and it showed delivered today! I checked sending and receiving and it all worked. Maybe it needs time to propagate within 365?
- Dunno, strange things happen in the cloud sometimes 🙂