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level42's avatar
level42
Copper Contributor
Oct 11, 2019

Unable to purchase licenses in Office 365

I'm trying to upgrade a user from Exchange Online, to Office 365 Business Premium, and I'm unable to do so. I get the following error.

Changes weren't saved
We were unable to make the following license changes.
License name
User
Change
Error
Exchange Online (Plan 1)
USER
Removed
Exception of type 'Microsoft.Online.BOX.Util.Exceptions.PartnerServiceException' was thrown.
Office 365 Business Premium
USER
Purchased
Exception of type 'Microsoft.Online.BOX.Util.Exceptions.PartnerServiceException' was thrown.
 
In addition to this, I cannot access Billing > Purchase Services, or Billing > Products and Services, they never seem to load, they just spin and spin and spin.

I've tried from different browsers, computers, networks, even the mobile app. I can't seem to change this.
office 365

4 Replies

  • David_Petree's avatar
    David_Petree
    Brass Contributor
    Oct 11, 2019

    Im sure its me, but this is what your post looked like. I could not read it, so im not sure if my answer helps

      • David_Petree's avatar
        David_Petree
        Brass Contributor
        Oct 11, 2019

        The images are flip flopped, but you get the point....LOL

         

        not sure if my answer helped but it may not since you are getting some type of "Partner" error

  • David_Petree's avatar
    David_Petree
    Brass Contributor
    Oct 11, 2019

    If you still have the "Exchange Online" liicense checked from the EXO license, then when you add the Business Premium, it comes with Exchange Online, you cannot have two.

     

    You need to uncheck the exchange Online license with the EXO only plan first, then select the Business Prem, (that will give you EXO), then SAVE.

     

    DO NOT SAVE IN BETWEEN

     

    not sure if this is your error but worth a shot to look at it.

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