Forum Discussion
Noelle Lopez
Feb 28, 2018Copper Contributor
Unable to Log- in to Office 365- Continuous refresh to "Sign in to Activate Office" page.
I am having trouble logging into desktop apps like Word through Office 365 with my student email/ID. I am able to log in online to office using my school email just fine. However when I try to use Wo...
Dean_Gross
Feb 28, 2018Silver Contributor
Click on your image (or your name) in the top right corner of Word and then look at the account you are signed in with. You may need to switch accounts or sign our of that app to get it resynched.
Noelle Lopez
Feb 28, 2018Copper Contributor
Thank you for your response. I only have one Microsoft office account- the one my school assigned to me. It is the one I am signed into in the browser.
I downloaded the software today directly from my account and have never been able to log into the activate page. After I enter my school email and hit next, my school’s portal log in flashes on the screen for a second and quickly back to the activate office prompt.
I downloaded the software today directly from my account and have never been able to log into the activate page. After I enter my school email and hit next, my school’s portal log in flashes on the screen for a second and quickly back to the activate office prompt.
- Dean_GrossFeb 28, 2018Silver Contributor
that sounds like there could be an issue with your schools network configuration. I would open a ticket with your schools IT support staff.