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jabbarsh's avatar
jabbarsh
Brass Contributor
Jan 24, 2022

Unable to access Bitlocker

My bitlocker password got lost and unable to access. i tried through many ways to generate the recovery key and it didnt work. Mt laptop is Dell and they set the D drive bitlocker at the time of purc...
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Harm_Veenstra's avatar
Harm_Veenstra
MVP
Jan 24, 2022
If you lost your bitlocker key (If you not export it to a file, print it or have it in your MS account) and you didn't create backups/sync your d:\ drive files externally.. Then you're pretty much lost at this point..
jabbarsh's avatar
jabbarsh
Brass Contributor
Jan 25, 2022
Yes, As it was there at the time of purchase i dint have the key or not export it to a file, neither print it. Couldn't find it in the MS account. Is there any way to crack this out.
  • tmugridge's avatar
    tmugridge
    Copper Contributor
    Nov 17, 2023

    jabbarsh I have the same problem and there's nothing anyone can do - looks like I have a useless laptop.  Ironically, the device is still sitting my Microsoft online account from when I first purchased it, but there's no Bitlocker recovery key.  I thought it was meant to be an automatic thing, once you register your device and it's in your online account you should have the recovery key.  so annoying.  Oh well, here's a good excuse for a new laptop I suppose.

    • Harm_Veenstra's avatar
      Harm_Veenstra
      MVP
      Nov 17, 2023
      It should be saved to your account. If not, the only thing you can do is wipe the device using USB with a Windows install ISO on it
      • tmugridge's avatar
        tmugridge
        Copper Contributor
        Nov 17, 2023

        Harm_Veenstra thanks it's not in my Microsoft Account even though the device is listed in my account so that's very strange.  I guess I'll have to learn how to wipe it then.  thanks. 

  • Harm_Veenstra's avatar
    Harm_Veenstra
    MVP
    Jan 25, 2022

    If the Bitlocker recovery key is not listed in https://myaccount.microsoft.com/device-list (Check all your Microsoft accounts to be sure) or in portal.azure.com/devices (if your device is joined to Azure) and you didn't save it to usb or print it.. Then you're out of luck I'm afraid...

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