Forum Discussion

Brass Contributor

Apr 07, 2018

Turn off focused inbox for entire company

A large percentage of our support time is spent trying to track down emails that users cannot find because they are not in the focused inbox. We need to turn off the focused inbox for the entire co...

office 365

VasilMichev

MVP

Apr 07, 2018

Have you checked the support article here: https://support.office.com/en-us/article/configure-focused-inbox-for-everyone-in-your-organization-613a845c-4b71-41de-b331-acdcf5b6625d

As usual, the answer is PowerShell. You can control it on the org level via:

Set-OrganizationConfig -FocusedInboxOn $false

or individual mailbox level via Set-FocusedInbox.

Harold Anderson

Brass Contributor

Apr 18, 2018

I followed the support article, but focused inbox is still on for all users. The easiest thing to do is apparently to set up a project to meet with each user and have IT turn off focused inbox for all their devices.

Michael Cassøe Vestergaard
Copper Contributor
Jun 07, 2018
I've a case open with Microsoft for precisely what you experienced.
The Powershell command will work, but only for new accounts created after, you have disabled it for the organization.
However, if they have Office 365 ProPlus installed, it will be disabled instantly you run the command.
Disabling Focused Inbox directly for a user via Powershell also is ignored, unless they have O365 ProPlus.
Looks like a bug to me :)