Forum Discussion
Transport rule is not working as expected
Hi, please can you explain where you are setting the attachment action? When I check the available actions for attachments, I see the following;
Was it one of these options that you chose please?
OK, I have reproduced the rule, and for me it works just fine. I noticed that your second transport rule is setup slightly different to the first. What happens if you match the settings to be the same as the first transport rule?
Also, what is the reason for the forwarding? Are the messages kept in both mailboxes or old forwarded to the other one?
Thanks for the update. can you please use only first transport rule and check if the email are getting forwarded to forwarding address.
Ideally using first transport rule , it should not allow forwarding of emails as well.
We are keeping the copy in mailbox mailto:VIm@domain.com and forwarding the emails to mailto:vim@sapprd.domain.com
I have reproduced both of your rules as follows;
Rule 1;
Rule 2;
The mailbox in rule 1 has forwarding enabled to the mailbox in rule 2, but also keeps a copy in both mailboxes.
Testing results
When I send any email to the mailbox in rule 1, I get an NDR as expected.
When I send an email to the mailbox in rule 1, with a PDF attached, the email is received in both mailboxes as expected due to the forwarding.
When I send any email directly to the the mailbox in rule 2, nothing happens.
When I send an email to the mailbox in rule 2, with a PDF attached, the email is received in the mailbox from rule 2 only.
Is this the behaviour you are hoping for?