Forum Discussion

Copper Contributor

May 16, 2020

Transport rule is not working as expected

Hello All, we have set forwarding from VIM@domain.com to VIM@sapprd.domain.com . Now we have requirement that vim@sapprd.domain.com should receive only email with PDF attachments. So I have cre...

exchange

office 365

PeterRising

MVP

May 16, 2020

sandipk

Hi, please can you explain where you are setting the attachment action? When I check the available actions for attachments, I see the following;

Was it one of these options that you chose please?

sandipk
Copper Contributor
May 16, 2020
PeterRising i have used below option
- PeterRising
  MVP
  May 16, 2020
  sandipk
  
  OK, I have reproduced the rule, and for me it works just fine. I noticed that your second transport rule is setup slightly different to the first. What happens if you match the settings to be the same as the first transport rule?
  
  Also, what is the reason for the forwarding? Are the messages kept in both mailboxes or old forwarded to the other one?
  - sandipk
    Copper Contributor
    May 17, 2020
    PeterRising
    
    Thanks for the update. can you please use only first transport rule and check if the email are getting forwarded to forwarding address.
    Ideally using first transport rule , it should not allow forwarding of emails as well.
    
    We are keeping the copy in mailbox mailto:VIm@domain.com and forwarding the emails to mailto:vim@sapprd.domain.com