Forum Discussion
transfer Domain godaddy to microsoft 365
I'm just a regular guy with a small business that has a domain hosted by GoDaddy. I liked the look and functionality of MS Office 365 so set about buying it. During the purchase process, I was given NO CHOICE but to purchase through GoDaddy (presumably because my email address is linked to the domain name). At no point in that process did GoDaddy or Microsoft indicate that - despite me paying full price for 365 - I wouldn't get all the functionality.
So, fast forward to now, I have invested in a CRM because it is an add-in for Outlook 365 but, because my purchase of 365 was through GoDaddy, I can't get the add-in!!!!
I feel I have purchased 365 under false pretences - as I can't use it fully - and I also can't get the full functionality of my new CRM!!! What kind of scam is this? Why does Microsoft allow this?
Does anyone out there have any advice as to how I could move away from GoDaddy (that defederating article/advice got way too complicated for me very quickly) to a domain host who will allow me to use the full range of 365 functionality - or at least use the add-ins that MS have sanctioned?
SanchoPanda How many users are on the domain?
The easiest option is to pay a professional who has had experience doing this.
The biggest issue I had was GoDaddy would not release the domain for so long, meaning there was a lot of downtime (emails bouncing) while 20 people kept saying it is released, there is propogation time, but they had not released it. And only their senior people can do it, you can't.
I understand there are other ways of changing from GoDaddy to Microsoft within the same tenant without deleting the domain and creating a new domain but that was too complicated for myself to follow. That seems to be the safest way if you can contract someone who knows what they are doing.
If I did it again myself, I feel what I might do is:
1) Set up a Google Workspaces account;
set up the domain and mailboxes, change the MX records to Google;
2) delete the domain from GoDaddy and tell them to delete it from their end;
Create a new Microsoft tenant and add the domain;
Keep on GoDaddy's back until Microsoft let's you add the domain to the new tenant;
3) Set up the domain and mailboxes in Microsoft, change the MX records.
Only really any good for 1 or 2 mailboxes because you'd have to export and import everyones mailboxes, onedrive, sharepoint, etc both migrations and new Outlook profiles.
In theory this would completely get around Microsoft not letting you move domains between tenants despite you owning the domain and requiring that the domain be cleared from their back-end before re-adding it to a new tenant.
There is however another potential issue - I have migrated domains from Google previously and sometimes there is another back-end system that tells Outlook to look for authentication from Google even when it has been removed from Google. There is a workaround for that tho until it is resolved. I forget what that back-end system is called off-hand.
But in summary: yeah: you only know how totally stuffed up GoDaddy makes 365 after you are "locked" into their system. But it is Microsoft that has really screwed up the migration process. Even splitting domains from Microsoft tenant to Microsoft tenant when companies split or joining domains from Microsoft tenant to Microsoft tenant when companies merge is a huge headache and for absolutely zero reason. I was doing that in 2020 and it would take 24-48 hours (typically 6 tho except when an issue arose) for Microsoft to "remove" a domain from a tenant before you could add it to another. These days it's more like 2-4 hours (typically 15 minutes). Which is what I expected with GoDaddy too.... nope.
- SanchoPandaMay 29, 2024Copper Contributor
Thanks for taking the time to relate your experiences and to offer advice. I really appreciate it.
There are only two users at the moment, myself and my business partner, so it makes sense to get on with this sooner rather than later. I agree that it's best left to a professional - I really have no idea what I'm doing. As I said, I'm just a regular guy who thought having a website hosted by a reputable(?) company like GoDaddy would not cause me any issues.
I can follow step-by-step instructions but when the 'defederating' article got into copying code - even super-simple code for those with knowledge and experience - I thought "I'm out!"
It's a lesson learned. Not only will I be trying to extricate myself from GoDaddy, I shall be advising others to steer clear too, if and when the subject arises.